Frequently Asked Questions
Everything you need to know about our artisanal fashion pieces.
How long does it take to receive my order?
Since each piece is handcrafted with care, please allow 3-5 business days for production before shipping. Standard delivery typically takes an additional 5-7 business days.
What materials do you use for your garments?
At Handmade Joy, we prioritize sustainability. We use 100% organic cotton, ethically sourced silk, and recycled linens to ensure both quality and environmental responsibility.
Can I return a custom-made item?
Customized or personalized orders are final sale. However, if there is a manufacturing defect or an error on our part, please contact us within 14 days for a replacement.
How should I care for my handmade clothing?
To preserve the integrity of the hand-stitching, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid bleach and high-heat tumble drying.
Do you offer international shipping?
Yes, we ship our handmade joy worldwide! International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.